Return Your Order

Request a return

For US orders, contact support@nanamuse.com within 5 days after delivery to request a return. Include your order number and the items you wish to return. Please contact us before sending your parcel.

Return address

European consumer rights

Where applicable consumer law provides a 14-day right of withdrawal, you may notify us within 14 days after receiving your goods. Our 5-day US request window does not restrict mandatory consumer rights. To withdraw, send a clear statement to support@nanamuse.com with your order details.

For a statutory withdrawal, return the goods within 14 days after notifying us. We reimburse payments, including eligible standard outbound delivery charges, within 14 days of your notice; we may withhold reimbursement until the goods or evidence of dispatch are received. Any mandatory rights concerning faulty or misdescribed goods remain unaffected.

Contact us for the return instructions and any applicable return-shipping arrangements. Please retain your dispatch receipt.