FAQs
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What are the delivery options and costs?
Delivery destinations, services and charges will be published before orders open.
How can I track my order?
Order tracking will be available once the NANAMUSE collection is live.
Will duties or import charges apply?
Applicable taxes and duties will be explained before checkout.
When will the collection be available?
The first collection is being prepared. Product availability will appear on each product page.
What is the returns policy?
The return period, conditions and process will be published before any purchase can be made.
How do I request a return?
A return request service will be available after the store launches.
Can I exchange an item?
Exchange availability and conditions will be confirmed at launch.
Which payment methods are accepted?
Payment methods have not yet been configured. This is a layout preview and no payments can be taken.
How do promotional codes work?
Any active offers and their conditions will be shown when the store opens.
Are these NANAMUSE products?
This preview uses reference photographs to demonstrate the page layouts. Actual NANAMUSE product photography and descriptions will replace them before launch.
How can I contact customer care?
Our contact details will be published before orders open.
Can I save my favourite bags?
Use the heart icon to save layout previews on this device.