FAQs
Delivery
Processing
Orders are processed within 3 days. Processing time is separate from transit time. Tracking information is provided when available after dispatch.
Shipping rates
| Destination | Shipping per order (USD) |
|---|---|
| Contiguous United States and Washington, DC | Free |
| Alaska and Hawaii | $20 |
| Canada; selected destinations in Europe and Asia; Australia and New Zealand | $20 |
We currently ship to the United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Ireland, Portugal, Sweden, Denmark, Finland, Norway, Poland, Czech Republic, Greece, Luxembourg, Hong Kong, Japan, South Korea, Singapore, Taiwan, Malaysia, Thailand, Australia and New Zealand. Other destinations, including mainland China and Russia, are not available at checkout. The final shipping charge is shown for your address at checkout. We do not promise a transit time that has not been confirmed by the carrier.
Taxes and duties
Any taxes charged by the store are shown at checkout. Import duties or carrier charges, where applicable, are separate unless explicitly included in your order.
Returns
Request a return
For US orders, contact support@nanamuse.com within 5 days after delivery to request a return. Include your order number and the items you wish to return. Please contact us before sending your parcel.
Return address
NANAMUSE#2280, 8549 Wilshire Blvd
Beverly Hills, CA 90211
United States
European consumer rights
Where applicable consumer law provides a 14-day right of withdrawal, you may notify us within 14 days after receiving your goods. Our 5-day US request window does not restrict mandatory consumer rights. To withdraw, send a clear statement to support@nanamuse.com with your order details.
For a statutory withdrawal, return the goods within 14 days after notifying us. We reimburse payments, including eligible standard outbound delivery charges, within 14 days of your notice; we may withhold reimbursement until the goods or evidence of dispatch are received. Any mandatory rights concerning faulty or misdescribed goods remain unaffected.
Contact us for the return instructions and any applicable return-shipping arrangements. Please retain your dispatch receipt.
Payments
All prices and checkout totals are in US dollars. Available card and wallet methods appear at checkout. Your bank may apply a currency-conversion charge.
Bag organizers
Organizers are sold separately. Select the exact bag size to see available suggested organizers. If no pairing is shown, no matching organizer is currently offered for that selection. Matching is based on supplier model and size information, not an individual physical fit test.